New Edition agrees to returns of Products provided that the following provisions shall be applicable, as well as those set out in the Returns Policy. This Returns Policy forms part of and should be read together with the Terms and Conditions and includes the general in-store returns and refunds policies.
1. RETURNING PRODUCTS THAT ARE NOT DEFECTIVE:
If for any reason you wish to return your product/s, you (the customer) may do so within 7 days of the products being delivered to you, provided the product/s have not been used, are complete, in their original condition, and sealed in the original packaging.
In this case, the following Terms apply:
- For products that are not defective, handling charges will be applicable. A discretional handling/administration fee of a minimum of 5% will be charged. This amount will be deducted from the refund/credit
- Due to hygiene reasons all Linen products and Mattresses cannot be returned once used/opened. The return of these items is at New Edition’s discretion
- In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items, you (the customer) are liable for the delivery and collection costs of these products
- According to the ECT Act, the consumer has a “cooling-off period” of 7 days which allows the consumer a general right to return or cancel the transaction without penalty however the online shopper would still be liable for the cost of returning the goods if they were dispatched/shipped within the 7 day period. The cost will be the delivery charge applicable to your area and any admin fees that may be applicable at New Edition’s discretion.
- If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at New Edition’s discretion
- Quality control inspection can take up to 7 working days
- Refunds can take up to 14 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account
2. RETURNING PRODUCTS THAT ARE DEFECTIVE OR DAMAGED:
When a product is delivered damaged:
You have the right to refuse delivery of any product that is visibly damaged upon delivery. You must stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver/delivery company will take the product/s back with them and return them to New Edition. Please contact New Edition immediately to report this.
Damage after delivery:
If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to New Edition. In these instances, the return/replacement of the product is at the discretion of New Edition. The following applies:
- New Edition cannot be held liable for any damages visible at the time of acceptance of delivery that were not indicated on the proof of receipt/delivery by the customer
- If damage is reported after 48 hours, it is reasonable for New Edition to determine that damage was caused post-delivery
- Where defective items are replaced, New Edition is liable for the collection and delivery costs
- If upon inspection the product is found not to be defective, you (the customer) will be liable for all transport costs and a discretional handling/administration fee of a minimum of 5% will be charged. The product will be returned in packaging similar to how they were received by New Edition
- If the original packaging has been discarded it is your (the customer’s) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry additional charges that the customer will be liable for at New Edition’s discretion
- Quality control inspection can take up to 7 working days
- Refunds can take up to 14 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account
3. REFUNDS
Should you be entitled to a refund for any reason as stated above, refunds will be done according to your original method of payment.
WARRANTY
Furniture
All our products carry a 1-year warranty from the date of delivery/collection unless otherwise specified.
The following applies to all Warranty claims:
- The original sales invoice or other proof of purchase is required for all warranty claims
- Warranties cover factory faults or defects only. NO damages caused by wear and tear, negligence, abuse, accident, electrical shorts, power surges or causes unrelated to defective materials or workmanship are covered
- Warranties cannot be claimed where the product has been altered in any way from its original state
- Warranties apply for domestic use only. Products used for commercial use are NOT covered unless specifically stated on the invoice
- Shop-soiled goods are sold voetstoots.
If within 1 year after delivery, you find that the product is defective/faulty, unsuitable for the purpose for which it was indicated in the product description (or otherwise generally intended), not legal or not reasonably durable (based on circumstances and product type), New Edition is entitled to repair or replace the defective/faulty part (if available) or repair or replace the whole product (if available). Should New Edition not be able to repair or replace the product, you are entitled to a store credit.
For warranty claims, the following applies:
- Refund, repair or replacement will depend on various factors as detailed in our refund policy. These include the condition of the item and the duration of use
- Replacement products fall under the warranty period of the initial purchase date
- We will NOT refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, used in an abnormal way or failure to take reasonable care of the product. In this case, you (the customer) will be liable for all transport costs and a discretional handling/administration fee of a minimum of 5% will be charged. The product will be returned in packaging similar to how they were received by New Edition
- If the product is inspected and found NOT to be defective, you (the customer) will be liable for all transport costs and a discretional handling/administration fee of a minimum of 5% will be charged. The product will be returned in packaging similar to how they were received by New Edition
- If the original packaging has been discarded it is your (the customer) responsibility to ensure that goods are reasonably packaged and protected before being returned. Damages that occur as a result of absent or insufficient packaging/protection will carry charges to you (the customer) at New Edition’s discretion.
- No refunds will be processed on goods older than 6 months. Only repair, replacement or store credit will apply
- Quality control inspection can take up to 7 working days
- Refunds can take up to 14 working days to process & an additional 5 working days to reflect in your (the customer’s) bank account
